At Davis Furniture Company, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains how product returns, exchanges, and refund requests are handled.
We are committed to providing a smooth and transparent solution if your order does not meet your expectations.
1. Return Requirements
We accept return requests within 30 days of receiving your order.
To be eligible for a return, the product must meet the following conditions:
✔ The item is in its original condition
✔ The product has not been used, damaged, modified, or assembled improperly
✔ Original packaging, accessories, and included materials are retained
✔ Proof of purchase or order information is provided
Returns that do not meet these requirements may not be approved.
2. Starting a Return Request
To request a return, please contact our customer support team:
Email:
support@davisfurniturecompany.com
Please include:
- Your order number
- The reason for your return request
- Photos or additional details if there is an issue with the product
Once your request has been reviewed and approved, we will provide the necessary return instructions.
Please do not ship items back before receiving confirmation from our team. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please inspect your furniture carefully after delivery.
If your order arrives with:
- Manufacturing defects
- Shipping damage
- Missing parts
- Incorrect items
Please contact us promptly so we can evaluate the situation and provide the appropriate assistance.
To help us resolve issues faster, please include photos of the product and packaging when applicable.
4. Items Not Eligible for Return
Certain products may not qualify for return, including:
- Items that have been used or assembled
- Products damaged due to improper handling or installation
- Customized or personalized furniture pieces
- Clearance or final sale items
- Original shipping and delivery charges
If you are uncertain whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you receive an item that requires replacement, our team will assist you with the exchange process.
The general exchange process includes:
- Returning the original item according to our return guidelines
- Reviewing and approving the returned product
- Arranging a replacement order when applicable
Exchange availability may depend on product inventory.
6. Refund Processing
After your returned item has been received and inspected, we will notify you regarding the refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Refund processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the refund appears in your account
If you have not received your refund after the expected processing period, please contact our support team for assistance.
7. Return Shipping Information
Before sending any product back, please contact Davis Furniture Company to receive return instructions.
Returns sent without prior authorization may not be processed.
Return Address:
Davis Furniture Company
35 S 1st St
Black River Falls, WI 54615
United States
8. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Davis Furniture Company
📍 35 S 1st St, Black River Falls, WI 54615
☎ (715) 284-9733
We appreciate your trust and are committed to providing quality furniture and dependable customer support throughout your shopping experience.